Each piece is hand-crafted upon receipt of payment. Please allow 2-3 days for the creation of your custom jewelry. If you have crucial specifications, please let us know immediately upon purchase.
We can't refund payments on custom orders, but we want you to be happy. Email email us at email@example.com and we'll see what we can do. If the error occurs on our end, we are happy to refund your shipping fees.
You can return any non-custom piece for store credit, minus shipping costs your non-custom piece must be in its original condition and returned to us within 7 days of its purchase date. Please email us at firstname.lastname@example.org to initiate your return.
If your jewelry is unwearable for whatever reason after the 30 days, but you have the pieces, you can ship it back to us and we will fix it (sometimes for a fee) depending on what needs to be done to make it wearable again. However, severely tarnished metal leads to broken wire and is a sign of negligent care (see our care suggestions within each package and on our FAQ page). Unfortunately, we cannot accept returns or fixes on jewelry in these cases. If you'd like to replace it, we are happy to make a new one at the listed cost on the website. Contact us at email@example.com to figure out the details.
Delicate and Layered respects the privacy of all our customers. No information about our customers will be shared with any third party except in the case of shipping carriers that will deliver purchases.
We take visa, mastercard, discover, amex, and paypal for payment.
We ship via US postal service, however rush orders are available. Please contact firstname.lastname@example.org if you have questions or concerns about your shipment. Because each piece is handmade, you order, we ask that you allow 2-3 business days for creation and shipping.